Terms of Service
Welcome to Mystria! We are pleased to have you as a customer and look forward to providing you with our renewable energy services. Please read these Terms of Service carefully, as they govern your access to and use of our services. By engaging with us, you agree to abide by these terms.
1. Acceptance of Terms
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and any other policies or guidelines we provide. If you do not agree to these terms, you must not use our services.
2. Definitions
- ‘Services’ refers to all the renewable energy offerings provided by Mystria, including but not limited to electricity generation, energy efficiency programs, and customer support services.
- ‘User’ means any individual or entity that accesses or uses our services.
- ‘Agreement’ refers to these Terms of Service and any additional agreements we may enter into with you.
3. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on our website. Your continued use of our services following the posting of changes constitutes your acceptance of the new terms. We encourage you to review these Terms periodically for any updates.
4. Services Provided
Mystria provides a variety of renewable energy services, including but not limited to:
- Electricity supply from renewable sources
- Energy efficiency consultations
- Customer engagement programs
- Support and maintenance for energy systems
We strive to deliver reliable and innovative services that meet the needs of our customers while supporting sustainability goals.
5. User Responsibilities
As a user of our services, you agree to:
- Provide accurate and current information when creating an account or inquiring about our services.
- Comply with all applicable laws and regulations related to the use of our services.
- Promptly inform us of any changes to your account information.
- Be responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- Notify us immediately if you suspect any unauthorized use of your account.
6. Pricing and Payment
The fees for our services will be outlined in your account and may change from time to time. You agree to pay all charges incurred under your account. We reserve the right to adjust our pricing and communicate any changes to you in advance.
Payments are due according to the schedule specified in your agreement. Late payments may incur additional fees as outlined in the billing policy provided to you.
7. Cancellations and Refunds
If you wish to cancel your service or seek a refund, please refer to the cancellation policy detailed in your agreement. Cancellation requests must be made in writing and are subject to processing times. Specific terms on refunds will also be outlined in your agreement.
8. Termination
We reserve the right to terminate or suspend your access to our services at any time, without prior notice, if you violate these Terms of Service or if your conduct is harmful to our company or other users.
9. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information when you use our services.
10. Limitation of Liability
Mystria will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, even if we have been advised of the possibility of such damages. Our total liability will be limited to the fullest extent permitted by law.
11. Dispute Resolution
In the event of a dispute, we encourage you to contact us to resolve your concerns. If the matter cannot be resolved informally, all disputes will be resolved through binding arbitration in accordance with the rules applicable at that time. Any arbitration will take place in the location specified in your agreement.
12. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Mystria operates, without regard to its conflict of law provisions.
13. Severability
If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will remain in full effect. The invalid or unenforceable provision will be deemed modified to the least extent necessary to make it valid and enforceable.
14. Entire Agreement
These Terms of Service, along with any policies or agreements referenced within, constitute the entire agreement between you and Mystria regarding your use of our services.
15. Contact Us
If you have any questions regarding these Terms of Service or our services, please contact us through our customer service channels. We are here to assist you with any inquiries or concerns you may have.
Thank you for choosing Mystria as your renewable energy provider. We look forward to serving you!